Effective Date: August 11, 2026
Store Name: CRAVE
Website URL: https://crave.co.za
Contact Email: info@crave.co.za
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Store: CRAVE
Email: info@crave.co.za
INTRODUCTION
At CRAVE, we respect your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.
This policy aligns with the Protection of Personal Information Act (POPIA) of South Africa and applicable international privacy standard regulations.
INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us when placing an order, registering an account, or contacting us.
Personal Details: Name, surname, email address, phone number, and delivery/billing address.
Order & Transaction Data: Products purchased, order amounts, and payment status.
Technical & Browsing Data: IP address, browser type, device details, pages visited, and cookies collected automatically to improve website performance.
Note on Payment Security: We do not store or process your credit card numbers or banking passwords on our servers. All financial transactions are processed securely through encrypted third-party payment gateways.
HOW WE USE YOUR INFORMATION
We use the personal information we collect strictly to fulfill our services to you, including:
Processing and delivering your orders.
Communicating order updates, tracking information, and invoices.
Providing customer support and responding to inquiries.
Preventing fraudulent transactions and maintaining site security.
Sending optional promotional updates or newsletters if you explicitly opt-in.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our business:
Couriers & Delivery Partners: To fulfill and ship your orders to your specified address.
Payment Gateways: To process card transactions securely.
Hosting & IT Infrastructure: Secure servers powering our website.
All service providers are required by law to maintain the confidentiality and security of your personal data.
COOKIES & TRACKING
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember items in your shopping cart, and gather analytics on how our site is used. You can choose to disable cookies in your browser settings, though some features of the store may not function properly as a result.
DATA SECURITY & STORAGE
We employ appropriate technical, administrative, and physical measures to safeguard your personal data against unauthorized access, loss, destruction, or alteration. Access to your personal data is restricted only to authorized personnel who require it to perform operational duties.
YOUR RIGHTS (UNDER POPIA)
As a customer, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate details.
Deletion: Request that we delete your personal data, subject to tax or legal retention requirements.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact our Information Officer at info@crave.co.za.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this page with a revised Effective Date.
